The importance of good service

If you are an avid reader of my blogs, you may find some appear to stray from my strategies of reaching success listed on my purpose page.  These strategies are as follows:

  • gather information/data to better prepare ourselves for the future
  • understand our goals and build a plan to reach them in a timely manner
  • learn from our mistakes
  • celebrate our successes

I can assure you each of my posts fall under one or more of these strategies including this blog titled, the importance of good service.  I would say this blog falls under the first strategy listed – gather information/data to better prepare ourselves for the future.  This afternoon I went to Chic-Fil-A to pick up lunch for my wife and myself.  Upon arrival, I was greeted in the drive-thru by a Chic-Fil-A employee who asked, “how can I take your order?”  From the day I started purchasing food from Chic-Fil-A I have always had a great experience in terms of food, which keeps me going back.

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I have had less than enjoyable experiences at almost every other chain restaurant (i.e., McDonald’s, Burger King, Taco Bell, Wendy’s) I have been to.  In my opinion, this is a big miss for all the other fast food restaurants because they are losing customers daily due to this lack of quality service.  In thinking about my own business and the way we operate, we have always valued our customer’s opinions and do our best to give them the best service possible.  This is one of the reasons I believe we have been successful thus far.  As mentioned, we need to gather information/data to better prepare ourselves for the future.  We can utilize other business’s effective methods in our own businesses to further improve the way we do business.  There is no shame in bettering ourselves with knowledge we have just learned.

Chic-Fil-A did not pay me to write this, but I do feel they are outstanding when it comes to customer service.  I do enjoy some of the other fast food chains just as much from time to time whenever I am feeling like having a burger or taco, but often prefer Chic-Fil-A based on their customer service.  As mentioned before, their food is typically amazing and all the Chic-Fil-A restaurants I have been in were relatively clean in comparison to their competitors.  I often observe businesses like Chic-Fil-A and ask myself, “how can I take these great characteristics and use them in my own business?”  Even with Chic-Fil-A being in the food industry and my business being in the manufacturing of machinery industry, I do believe good attributes can be transferred.

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